The Effect Of Kaizen Culture On The Work Performance Of The Kalla Toyota Alauddin Makassar Service Division

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Lita Limpo
Rasyid Kamase


customer focus, empowerment, kaizen, performance


The purpose of this paper is to investigate the application of the kaizen philosophy to organizational performance, including human resource outcomes. The research was conducted at Toyota Pettarani dealers. Data were collected using a questionnaire. A total of 60 questionnaires were delivered and 43 questionnaires were completely filled out. The findings of the questionnaire were analyzed descriptively and the impact of applying the kaizen philosophy on performance was analyzed using multiple linear regression analysis. The results revealed that the kaizen philosophy in the form of customer focus, continuous improvement, developing self-discipline, and employee empowerment had a significant influence on organizational performance. Based on these findings, it is recommended that leaders continue to develop the mechanism for implementing the Kaizen philosophy to improve organizational performance and ensure organizational sustainability.

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